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Frequently asked

FAQ

Everything about ordering custom badge reels — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 100 badge reels per design. Smaller proof runs can be quoted case by case, and larger runs drop quickly in per-unit price.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for enterprise ID programs and national events.
Can I order a sample before a bulk run?
Yes. We can provide product samples and, for larger orders, a pre-production printed sample so you can approve the housing, clip, cord, and decoration before the full run.
Can I mix styles or clips in one order?
Yes. You can combine reel styles and clip types across an order, and the combined volume counts toward your price tier — ideal for a multi-department rollout.
Can I reorder later and match my last batch?
Yes. We keep your artwork, housing, clip, and cord spec on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal for a clean, sharp reel face. If you only have a photo or a PNG, our designers will recreate your artwork print-ready at no charge.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching for full-color prints, epoxy domes, and pad printing so your logo stays true to brand.
What decoration methods do you offer?
Full-color epoxy dome, full-color digital print, pad printing, and laser engraving — chosen to fit your logo, budget, and quantity. Round, oval, and square housings are available.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About one to two weeks from approved mockup for standard styles; epoxy dome, engraving, or lanyard assembly may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm event or onboarding date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Reels ship compact and individually bagged, so freight is economical even at volume.
Do reels arrive assembled?
Yes. Reels ship fully assembled with your chosen clip and cord, and lanyard kits arrive joined and ready to hand out.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom badge reels cost?
Bulk pricing is by quote; typical ranges run from under a dollar for a simple printed reel up to a few dollars for a heavy-duty, domed, or lanyard-combined reel, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on style, clip, cord, decoration, and quantity. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

How durable are the springs and cords?
Our reels use steel retractable springs and durable nylon cords rated for daily use; heavy-duty models add a high-tension spring and a reinforced vinyl or metal beaded cord for high-wear environments.
Which reel style should I choose?
Retractable for everyday ID, heavy-duty for industrial floors, carabiner for belt or bag carry, belt-clip where a lanyard is impractical, lanyard kits for events, and epoxy dome for a premium look. Tell us the setting and we’ll recommend one.
What attachment types are available?
Swivel alligator clip, slide clip, fixed belt clip, and metal carabiner — each suited to how staff wear and use their badge.
How long is the cord?
The retractable cord extends about 34 to 36 inches, enough to reach a card reader comfortably and snap back cleanly.
Can the reels be sanitized?
Yes. The ABS housing and epoxy dome wipe clean with standard disinfectant wipes, which is why healthcare teams choose them.